RapidFax Review: Straightforward Online Faxing

When it comes to faxing over the internet, the two most important factors are ease-of-use and security.  

We want our faxing to be fully integrated with our everyday business activities, and we don’t want to have to fumble around with some complicated software suite just to send a simple fax. Meanwhile, since security is often a concern with faxing, we want to work with online fax companies that we can trust, which means having transparency as well as strong customer service.

 RapidFax is not as transparent as some of the other online fax companies; for example, their website doesn’t give any indication of where the company is based, and their packages do contain some hidden fees that aren’t immediately apparent on the signup screen. However, the main advantage of Rapid Fax is that they are one of the easiest online fax services to use.

RapidFax Review: How RapidFax Works

With Rapid Fax, there are two ways to send and receive faxes—through your email, or through the RapidFax website. For email faxes, the company gives you a toll-free number and allows you to associate it with two email addresses.

Sending faxes is simple. All you have to do is put the recipient’s phone number in front of @rapidfax.com, place the fax content in the body of the email, and press Send. Your fax will be sent immediately, and you’ll receive a confirmation email to inform you that the fax has been delivered. Receiving faxes is just as easy. When faxes are sent to your fax number, RapidFax will immediately convert it into a .pdf file and send it to your email inbox.

You can also send and receive faxes through the RapidFax website simply by logging on with your username and password and clicking on the “Fax To” icon (for sending) or your inbox (for receiving).

RapidFax Review: Pros and Cons

The pros of using RapidFax include:

• There is no startup fee.
• All users get a 30-day free trial.
• The service can be fully integrated with Outlook, which makes it extremely easy to use.
• The price is in line with industry standards.
• The overage charges are relatively small.
• Customer service is easily accessible and knowledgeable.
• The product is straightforward with no significant learning curve.

The cons include:

• Each account may only be associated with two email addresses, which makes it difficult if you run a small business with more than two employees.
• Customer service, while helpful when you can get ahold of them, is hard to reach. The online form for customer service questions is not sufficient, and the phone number takes you to an automated message.
• There are hidden fees. When you store faxes online for over 30 days, you will have to pay extra. This information is disclosed on the website, but not clearly enough.

If you can get past these relatively minor negative points—which shouldn’t make a big difference for most users—then Rapid Fax is a good choice for online faxing.

Current page: Rapidfax review | Next: Metro Fax Online Service